Customer Support

One of our products does not perform as expected? We're always happy to help! Make sure that the product downloaded is the latest version supported by your operating system. You find the system requirements at the bottom of each product page. It is also advisable to check the included help file and the products FAQ before filing a report.

Note: The new SMAppService API was broken in macOS Ventura 13.1β4 (22C5059b). As a result LaunchControl may be unable to register its privileged helper tool required for performing operations on non-user-agent services. A bug report has been filed with Apple (FB11869518) and the bug has been confirmed. macOS 13.2β1 (22D5027d) does resolve the issue.

If you want to report a bug please include the following information:

  • Name and version of application
  • Version of macOS
  • What did you try to accomplish?
  • What did happen instead?
  • Can the incorrect behavior be reproduced?
  • If yes: How can it be reproduced?
  • A crash report in case of a program crash

Proceed to Help Desk